For any questions, bug reports, or requests regarding the app "Wildacre Farm", please contact us by email below. We usually reply within 3 business days.
To help us assist you faster: please include your device (e.g. iPhone 15), your iOS version, the app version, and a description of the issue with steps to reproduce it.
Open Settings (the gear at the top left) and tap "Restore purchases". Purchases made with the same Apple ID or Google account will be restored. If nothing is restored, please make sure the account currently signed in to the store is the one used for the purchase.
Please note that Star Shards are a consumable product and their balance is stored only on your device. It cannot be restored after changing devices or erasing your device's data.
Your progress (plots, crops, barn, level, Grandpa's notebook, etc.) is stored only on your device. It may be lost if you delete the app or erase your device's data. If iCloud Backup is enabled, you may be able to restore it from a backup.
Purchasing "Remove Ads" via in-app purchase removes full-screen (interstitial) ads. Rewarded ads that you choose to watch to earn bonuses remain available after purchase.
On iOS, go to Settings → Privacy & Security → Tracking and turn off tracking permission for this app. See our Privacy Policy for details.
Please check that BGM and sound effects are turned on in the app's settings, and that your device is not in silent (mute) mode.
We recommend iPhone / iPad running the latest version of iOS. If you experience any problem in your environment, please contact our support above.
| Company | Euryops Corporation |
|---|---|
| Address | SALT, 1-15-18 Imajuku-Ekimae, Nishi-ku, Fukuoka-shi, Fukuoka, Japan |
| info@euryops.co.jp |