For any questions, bug reports, or requests regarding the app "Bloom Climb", please contact us by email below. We usually reply within 3 business days.
To help us assist you faster: please include your device (e.g. iPhone 15), your iOS version, the app version, and a description of the issue with steps to reproduce it.
Tap "Restore Purchases" on the in-app store screen. Non-consumable purchases (Remove Ads and Deep Root) and an active Photosynthesis Pass made with the same Apple ID or Google account will be restored. If nothing is restored, please make sure the store account currently signed in is the same one used for the purchase.
On iOS and Android, your remaining Seeds and progress are also kept as a copy tied to an anonymous identifier stored on the device. If that identifier is lost — for example after changing devices or uninstalling the App — the copy cannot be restored. Choosing "Delete account" in Settings deletes the copy as well.
Your progress (depth, blooming, garden, upgrades, etc.) is stored only on your device. It may be lost if you delete the app or erase your device's data. If iCloud Backup is enabled, you may be able to restore it from a backup.
Purchasing "Remove Ads" via in-app purchase removes full-screen (interstitial) ads. Rewarded ads that you choose to watch to earn bonuses remain available after purchase.
On iOS, go to Settings → Privacy & Security → Tracking and turn off tracking permission for this app. See our Privacy Policy for details.
Please check that BGM and sound effects are turned on in the app's settings, and that your device is not in silent (mute) mode.
We recommend iPhone / iPad running the latest version of iOS. If you experience any problem in your environment, please contact our support above.
| Company | Euryops Corporation |
|---|---|
| Address | SALT, 1-15-18 Imajuku-Ekimae, Nishi-ku, Fukuoka-shi, Fukuoka, Japan |
| info@euryops.co.jp |